To cancel a one-time payment, navigate to the Loan Payment Center and select View Payment Activity from the “Payment Actions” drop-down menu.
The status of all one-time payments are displayed here. Keep in mind payments that have already been processed cannot be canceled or edited. Payments with a Scheduled status can be edited by selecting the blue pencil.
To cancel the payment, select Yes, Cancel It.
And that’s it! Once cancelled, a confirmation screen will display, and the payment will show as Cancelled.
